Sorry no refunds as each item is made to order. In the unlikely event that an item has been damaged or lost in the post, or a fault has been made by us, please contact us.

Postage:

- As each item is made & personalised to order, processing times on hanging decorations is 5-7 business days. This is usually on the shorter side, aside from in holiday periods when it could increase to 1-3 weeks.  

- Please see my Delivery & Returns page for current postage prices.

- Standard Delivery items are posted via Royal Mail 2nd Class which has a 2-4 day delivery estimate.
- If you need your items sooner, then you can upgrade to Royal Mail 1st Class post. Please note that this does not alter the processing times. If you need your item urgently please send me a message first and I'll see what I can do.


Packaging:

- It’s important to us to do our bit for the environment at Colour Pop Prints so all our packaging is recyclable, and any plastic items you receive such as bubble wrap and postage pillows are REUSED from parcels I have received.
- Some outer postage boxes may also be reused so may not be in perfect condition. If you are buying a gift and want a new box please leave a note to seller.
- Tissue paper is acid free, all stickers are biodegradable and each delivery comes with a free A6 print.
- Please note if you buy any paper products from my shop at the same time as hanging decs then they may be sent separately.